Shina Oma (real name withheld), a Port Harcourt resident, has received his funds after initially accuseing Fidelity Bank of withholding his N5200 two months after a failed Point of Sale (POS) transaction.
Oma had told FIJ he made a transfer to a PoS operator on February 23, 2023, but it failed.
Despite the failure, Fidelity Bank deducted the N5200 and an additional N50 service charge from his account.
He said the PoS operator was meant to transfer the money to a designated account number but could not do so because the transaction was unsuccessful.
“I thought the bank would reverse my money, but they never did. It happened on a Thursday, and I went to the bank the following Monday to lodge a complaint,” Oma had said.
“After explaining what happened to them and asking them to return the debited amount, including the service charge, I was given a form to fill. I filled the form, and it informed me that my complaint had been logged and sent to Lagos State.”
Oma told FIJ that a customer care representative at Fidelity Bank said the issue would be sorted in seven working days.
“Since the incident happened, I have visited two branches of the bank three times each. I was at the Garrison branch and the Rivers State University main campus branch, yet nothing was done about my money.
“There is no form of communication from the bank on my status to date.”
When FIJ contacted Adebowale Banzi, Fidelity Bank’s spokesperson, for comments on Thursday, he said he would send feedback shortly. After FIJ’s story was published, both Banzi and the customer reached out with evidence of a credit alert, although there were differing claims on the exact date of resolution.
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